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How to Deal with Clashing Co-Workers: Identifying and Resolving Problems to Produce Positive Outcomes

How to Deal with Clashing Co-Workers: Identifying and Resolving Problems to Produce Positive Outcomes

      Duration: 60 Minutes

Faculty: Bob Churilla      Level: Intermediate      Course ID: 1146

Overview:

Employee conflict costs organizations money, morale, and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict.

In this webinar, you will learn how to handle conflicts caused by the tasks of the job and relationships with coworkers. You will learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict and dealing with common issues of conflict at all levels of the organization will be considered.

Clashing co-workers can reduce morale and productivity of an organization or team. In addition, employee conflict often results in a turnover and a waste of a manager’s time. While conflict is not necessarily bad, it still must be handled in a way that contributes to organizational performance.

Why should you Attend:

  • You will be able to recognize the types of conflict
  • You will be able to identify casual workplace irritations
  • You will be able to discuss the role of emotional intelligence in conflict
  • You will be able to identify conflict at different levels in the organization
  • You will learn a simple method to resolve workplace conflict

Areas Covered:

  • Getting to the Root of the Problem
    • Task Disputes
    • Relationship Disputes
  • Types of Conflict
    • Sexual, Racial and Ethnic Harassment
    • Workplace Bullying
    • Personality Clashes
    • Power Struggles
    • Other Forms of Harassment
  • Casual Workplace Irritations
    • Blips vs. Clashes
    • Using Natural Biological Tendencies to Resolve Conflict
    • Using Time to Work It out
    • Eliminating Power Plays
    • Managerial Intervention
  • Evaluating Conflict
    • Cost of Conflict
    • Productivity
    • Absenteeism
    • Turnover
    • Morale
  • The Role of Emotional Intelligence
    • Recognizing One’s Own Feelings
    • Recognizing Others’ Feelings
    • Empathy
    • Self-Control
  • Confronting Employees
    • Accountability Conversations
    • Active Listening
    • Giving Voice to Those in Conflict
    • Brainstorming Solutions
    • Reality Checks
  • Team Building Exercises
    • Appealing to the Greater Good
    • Showing Interdependence
    • Empowering Teams
  • Different Levels of Organizational Conflict
    • Interpersonal Conflict
    • Interdepartmental Conflict
    • Interdepartmental Conflict  
  • Common Issues in Organizational Conflict
    • Employee Needs
    • Decision-Making Techniques
    • Silo Effect

Who Will Benefit:

  • Employees
  • Business travelers
  • Healthcare Professionals
  • Dental care Professionals
  • Laboratories
  • Airline operations
  • Managers
  • Supervisors
  • Contractors
  • Small sized business owners
  • Medium sized business owners
  • Large sized business owners
  • Presidents and Vice Presidents of organizations
  • Safety Managers
  • HR Managers
  • Plant Managers
  • Operations Managers
  • Any public or private company in general, maritime, construction or agricultural industries, basically for You and for Everyone
Recording
$169.00

Access Recording for Life Time

DVD
$199.00

Training DVD will be shipped within 10 business days

USB
$209.00

Training USB will be shipped within 10 business days

Group 5
$499.00

Get 5 Recording Licenses

Group 10
$699.00

Get 10 Recording Licenses

Conflict Resolution Consultant